bd 999's Privacy Policy

Introduction and Scope

bd 999 treats the privacy of its users as a top priority. This privacy policy explains what information is collected from you when you use the bd-999.cam website, open an account, make a deposit, or use any of our services, and how that information is used.

This policy applies to all bd 999 services — including the website, mobile app, and any support provided through customer service. Continuing to use the site means you have accepted the terms of this policy. To learn about the general terms of bd 999's services, please read the Terms and Conditions, as they contain additional important rules.

This document is written in Bengali and applies to users based in Bangladesh. If you are under 21 years of age, you are not permitted to use bd 999's services.

What Information We Collect

bd 999 collects two types of information — what you provide directly, and what is collected automatically while you use the site.

2.1 Information You Provide Directly

• At registration: full name, date of birth, email address, mobile number, and password.
• During identity verification (KYC): a copy of your national ID or passport and proof of address.
• Payment information: bKash, Nagad, or Rocket account numbers and relevant bank account details.
• Messages or information you send when contacting customer support.

2.2 Information Collected Automatically

• IP address, device type, and operating system.
• Browser version and language settings.
• Time of accessing the site, pages viewed, and how long you stayed.
• Session data collected through cookies and similar tracking technologies.
• Game play history and betting activity.

2.3 Information Received from Third Parties

Where required for payment processing or identity verification, we may receive verified information from third-party service providers. This information is used solely to confirm the accuracy of the details you have provided.

Purpose of Data Use

bd 999 uses collected information only for the purposes described below. Your consent will be obtained before using it for any other purpose.

3.1 Service Operation and Improvement

• To create, manage, and verify your account.
• To process deposits and withdrawals.
• To provide game services, bonuses, and promotions.
• To identify and resolve technical issues on the site.

3.2 Security and Fraud Prevention

• To detect unauthorised access to accounts.
• To take appropriate steps to prevent money laundering and fraud.
• To implement responsible gambling policies — for more details, visit our Responsible Gaming page.

3.3 Communication and Customer Support

• To send important notifications related to transactions.
• To inform you of security alerts and account updates.
• To provide 24/7 live chat and email support to resolve your issues.
• To send promotional information with your permission.

3.4 Meeting Legal Obligations

Information may be disclosed where necessary to comply with valid requests from relevant legal authorities or court orders.

Data Storage and Security

4.1 Technical Security Measures

bd 999 uses industry-standard SSL encryption technology to keep your personal and financial information secure. All data exchanged between your device and our servers travels over encrypted channels, making it unreadable to third parties.

Passwords are never stored in plain form — they are kept only in hashed format. Payment information is handled through secure payment gateways, and full card numbers or account passwords are not stored in our systems.

4.2 Retention Period

Information is retained for as long as your account is active. After an account is closed, certain information may be kept for a period due to legal obligations and dispute resolution needs. When information is no longer needed, it is securely deleted or anonymised.

4.3 Response to a Data Breach

In the event of a security breach, affected users will be notified as quickly as possible and immediate action will be taken. To keep your account secure, change your password regularly and avoid using a password here that you use elsewhere.

Data Sharing and Third Parties

bd 999 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment providers: The minimum information needed to process bKash, Nagad, Rocket, and bank transfer transactions.
• Identity verification services: Verification service providers that assist with the KYC process.
• Game software providers: Information required to deliver game services — such as session IDs and betting data.
• Legal authorities: Where mandatory under court orders or government directives.

All third-party service providers are contractually bound to keep your information confidential. They may use the information only for the specified purpose and for no other reason.

Cookies and Tracking Technologies

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. bd 999 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and verifying security — without these, the site cannot function properly.
• Functional cookies: Remembering your language preference and site settings.
• Analytics cookies: Understanding which parts of the site are used most and improving the service.

6.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause login and payment services to not work properly.

Your Rights and Controls

As a bd 999 user, you have the following rights over your own information:

7.1 Viewing and Correcting Information

You have the right to view the information stored in your account and to request corrections if anything is wrong. Basic information can be changed directly from the profile section of your account. For more complex changes, contact customer support.

7.2 Requesting Deletion of Information

After closing your account, you may request that your information be deleted. However, we are required to retain certain specific information for a set period due to legal obligations.

7.3 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time. Important service-related notifications (transactions, security alerts) are necessary and will continue to be sent.

7.4 Filing a Complaint

If you have any concerns or complaints regarding data privacy, contact us directly through the details provided below. We aim to send an initial response within 72 hours.

Protection of Minors

bd 999 strictly follows a 21+ age policy. No information is collected from and no services are provided to anyone under 21 years of age. Age is verified at registration and confirmed again during the KYC process.

If it becomes known that information from a minor has been collected by mistake, that account will be closed immediately and the relevant information deleted.

Policy Changes and Updates

bd 999 reserves the right to update this privacy policy when necessary. For any significant changes:

• The "Last Updated" date at the top of the policy will be changed.
• A notice will be displayed on the site.
• For significant changes, registered email addresses will be notified.

Continuing to use the site after a revised policy is published means you accept the new policy. If you do not agree, you may request that your account be closed.

To learn about the overall structure of our services, visit our About Us page for more details.

International Data Transfers

Our servers and service infrastructure may be located in various countries. Even if your information is transferred to another country, the protection standards of this privacy policy apply equally everywhere.

For data transfers, we ensure that adequate security measures are in place at the destination and that contractual data protection obligations are in effect with third parties.